Policies and Terms

Welcome to Davisol Foods Store, your trusted source for authentic African foods in Canada. Please take a moment to review our policies and terms and conditions, which govern your use of our website and services.

1. Introduction
By accessing and using the Davisol Foods Store website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Privacy Policy

• Information Collection: We collect personal information such as your name, email address, phone number, and shipping address when you create an account, place an order, or subscribe to our newsletter. This information is used solely for processing orders, delivering products, and improving our services.

• Data Security: We employ industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

• Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

3. Terms of Service

• Eligibility: To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By using our website, you represent and warrant that you meet these requirements.

• Account Responsibility: You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

• Product Descriptions: We strive to provide accurate descriptions of all products on our website. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by Davisol Foods Store is not as described, your sole remedy is to return it in unused condition.

4. Ordering and Payment

• Pricing: All prices are listed in Canadian dollars. We reserve the right to change prices at any time without prior notice. Prices do not include applicable taxes and shipping costs, which will be calculated and added during checkout.

• Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our website. Payment must be received in full before orders are processed and shipped.

• Order Confirmation: After placing an order, you will receive an email confirmation. If you do not receive this email, please check your spam folder or contact our customer service.

5. Shipping and Delivery

• Shipping Policy: We offer shipping within Canada. Shipping charges and estimated delivery times are calculated at checkout. We strive to process and ship orders within 2-3 business days.

• Delivery Issues: If there are any issues with your delivery, such as delays or lost packages, please contact our customer service for assistance. We are not responsible for delays caused by courier services or incorrect delivery information provided by the customer.

 

6. Returns and Refunds

• Return Policy: If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. Perishable goods and opened items are not eligible for returns.

• Refund Process: To initiate a return, please contact our customer service with your order number and reason for return. Once your return is received and inspected, we will process your refund to the original payment method. Please note that shipping costs are non-refundable.

7. Intellectual Property
All content on the Davisol Foods Store website, including text, graphics, logos, images, and software, is the property of Davisol Foods Store or its content suppliers and protected by intellectual property laws. Unauthorized use of any content on our website is prohibited.

8. Limitation of Liability
Davisol Foods Store shall not be liable for any damages arising from the use of, or inability to use, our website or services. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

9. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new terms.

10. Contact Information
If you have any questions or concerns about our policies or terms and conditions, please contact us at:

Davisol Foods Store
Email: info@davisolfoods.com
Phone: +1 (905) 393-2475 
Address: Toronto, ON, Canada

Thank you for shopping with Davisol Foods Store! We appreciate your business and look forward to serving you.